Lead Technical Support Specialist
2 weeks ago
Role Overview: We are seeking a dedicated and skilled Senior Field Service Technician to join our team at eTek IT Services, Inc. This position requires a blend of technical expertise and strong interpersonal skills to provide exceptional support to our clients.
Technical Proficiencies:
- Proficient in Windows operating systems, with a focus on troubleshooting Windows 7 and familiarity with Windows 10 for re-imaging and migration tasks.
- Experience with Mac OS is advantageous.
- Strong troubleshooting capabilities in Office 365.
- Ability to diagnose network connectivity issues and assist users with Wi-Fi connectivity.
- Basic knowledge of PowerShell for troubleshooting purposes.
- Excellent documentation skills are essential.
- A clean driving record is mandatory.
- CompTIA A+ certification is a valuable asset.
Interpersonal Skills:
- Demonstrates an ownership mindset when solving problems.
- Acts as an advocate for customers, ensuring their needs are met.
- Engages with CI-Care principles to enhance customer experience.
- Values teamwork and possesses a strong customer service orientation.
- Maintains a positive attitude, particularly towards military veterans.
Screening Questions: During the interview process, candidates may be asked to respond to a series of technical questions to assess their knowledge and problem-solving abilities.
We look forward to finding a candidate who embodies these qualities and can contribute to our mission at eTek IT Services, Inc.
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