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Intermediate IT Support Specialist

2 months ago

Dublin, Ohio, United States Linear 1 Technologies Full time
Job Overview

Salary: Up to $73,000/year based on skills and experience.

As an Intermediate IT Support Specialist, you will be integral in providing exceptional technical assistance across various technologies. This role requires a proactive individual who thrives in a collaborative environment, assisting a diverse clientele. Your responsibilities will encompass both on-site and remote support, ensuring seamless operations for our clients.

Key Qualifications:

  • Proficient in Windows desktop operating systems
  • Basic understanding of Azure services
  • Experience in Microsoft administration, including user management and file permissions
  • Familiarity with SharePoint management
  • Solid grasp of TCP/IP and network troubleshooting
  • Knowledge of routers and firewalls
  • Understanding of network infrastructure components
  • Basic knowledge of DNS services
  • Experience with firewall technologies such as Arista and Meraki
  • Ability to install and configure workstation hardware
  • Preferred experience with Windows Server
  • Familiarity with Ubiquiti products is advantageous
  • Prior experience in a Managed Service Provider (MSP) setting is a plus
  • Knowledge of telecommunications and VoIP protocols is highly desirable

Core Responsibilities:

  • Documenting tickets and actions taken to facilitate client billing
  • Maintaining comprehensive documentation of client networks
  • Managing updates for both firmware and applications
  • Acting as the primary contact for escalated IT support issues
  • Responding to support inquiries regarding hardware, connectivity, and network issues
  • Diagnosing and resolving user issues related to software and hardware
  • Consulting with users to determine effective troubleshooting steps
  • Utilizing diagnostic tools and software to assist users
  • Learning new technologies independently and efficiently
  • Communicating technical information clearly to non-technical users
  • Supporting the cloud-hosted VoIP telecommunication system
  • Assisting in the setup of new PBX tenants and ensuring proper implementation
  • Collaborating with carriers to secure optimal rates and redundancy
  • Maintaining VoIP hardware and software within the company's infrastructure

Candidate Requirements:

  • Minimum of 2 years of experience in a help desk role, preferably within an MSP
  • Strong commitment to delivering outstanding customer service
  • Ability to work independently during quieter periods
  • Experience in VoIP or telecommunications roles is preferred
  • Microsoft Azure Fundamentals certification is advantageous
  • Certifications such as MCP, A+, and Network+ are beneficial
  • Physical capability to lift up to 40 pounds
  • Ability to navigate various environments and reach different heights

Employee Benefits:

  • Competitive salary based on experience
  • 50% coverage of health, dental, and vision insurance
  • Life insurance options available
  • IRA plan with a company match up to 3%
  • Generous paid time off policy, including sick and personal days

About Linear 1 Technologies:

Linear 1 Technologies is a Managed Service Provider (MSP) specializing in IT solutions for VoIP telecommunications, fiber Internet, network infrastructure, and cybersecurity. Our mission is to partner with clients, providing tailored solutions that align with their business objectives. We strive to be more than just a vendor; we aim to be a trusted partner in our clients' success.