Field Service Specialist

3 weeks ago


Houston, Texas, United States Axiom Technologies Full time

Axiom Technologies is a leading provider of IT services, supporting medium to large-scale enterprises. Our team is dedicated to delivering exceptional technical support and expertise.

Key Responsibilities:

  • Publish comprehensive floor walk reports, detailing incident and service request information.
  • Assist users in logging incidents and requests, ensuring timely resolution.
  • Conduct regular comms room and meeting room health checks, updating reports with recent photos of devices and cabling.
  • Manage VIP requests and provide expert support for operating systems, applications, and network infrastructure.
  • Resolve complex desktop issues, troubleshoot video conferencing units, and provide hands-on support for network and server faults.
  • Collaborate with the team to ensure seamless coverage during business hours and 24-hour on-call resolution.
  • Proactively perform physical asset audits, ensuring accurate reporting and up-to-date asset management tools.
  • Manage the ticket queue, resolving issues within established SLAs and sharing reports with the team lead.

Requirements:

  • Excellent communication skills and ability to attend escalations.
  • Proactive floor walks on every site visit.

About Axiom Technologies:

We are a global IT services partner, committed to delivering exceptional support and expertise to our clients. If you are looking for a challenging role that aligns with your skills and experience, please submit your resume to us.


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