Field Service Specialist

2 months ago


Houston, Texas, United States PayComplete Full time
Job Summary

PayComplete is a leading technology company that provides innovative solutions for self-service financial transactions and broader payment solutions. We are seeking a highly skilled Field Service Specialist to join our team and play a critical role in delivering exceptional customer service and support.

Key Responsibilities
  • Installation and Training: Perform installation and technical training of various cash management products sold by PayComplete.
  • Repair and Maintenance: Test and adjust defined repair products to ensure they are in optimal working order. Disassemble and assemble various repair products, diagnose, identify, and replace damaged hardware assemblies and defective PCB assemblies.
  • Software and Hardware Upgrades: Upgrade software and hardware to ensure optimal performance and efficiency.
  • Preventive Maintenance: Perform regular preventive maintenance to prevent equipment downtime and ensure optimal performance.
  • Site Surveys: Conduct site surveys for various cash management products sold by PayComplete.
  • Technical Documentation: Read, comprehend, and apply technical documentation such as standard operating procedures, technical drawings, block diagrams, and schematics.
  • Customer Interaction: Interact positively and professionally with customers and co-workers, using business etiquette and communicate technical information to technical and non-technical personnel, including customers.
  • Process Evaluation: Evaluate and monitor repair processes, use specialized repair techniques, and make recommendations for changes in processes and equipment that would lead to gains in productivity and improvement in the quality of repairs.
  • Repair Tracking: Receive, track, and process all external service repairs through the system.
Requirements
  • Education: High School Diploma or GED required. An associate degree in technology-related studies or equivalent experience is preferred.
  • Experience: Three years of experience as an electronic, mechanical, or assembly service technician. Experience in the cash management industry is preferred.
  • Skills: Fundamental electrical/mechanical knowledge, ability to diagnose basic problems using a voltmeter, ability to independently diagnose/define problems, collect data, establish facts, draw valid conclusions, facilitate solutions, and resolve complicated repairs and upgrades of repair products. Strong written and verbal communication skills are essential, with great attention to detail.
  • Physical Demands: Light to moderate physical effort, regularly required to sit, stand, twist, bend, and reach. The employee must be able to regularly lift and move up to 30 pounds. The employee may be required to lift and move between 65-100 pounds; assistance will be provided when requested.

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