Technical Product Support Manager

4 days ago


St Louis MO USA, United States Equifax Full time
Job Title: Technical Product Support Manager

Equifax is a leading provider of information solutions and services for businesses and governments. We are seeking a highly skilled and experienced Technical Product Support Manager to join our team.

Job Summary:

The Technical Product Support Manager will be responsible for overseeing the technical services customer care team, primarily supporting our Affordable Care Act (ACA) product. The ideal candidate will have a strong background in technical support, leadership, and customer engagement.

Key Responsibilities:
  • Provide guidance and management direction to the technical services customer care team
  • Identify and resolve day-to-day operational and technical management issues
  • Drive metrics reporting and make decisions to improve processes and services
  • Take primary responsibility for client satisfaction with service delivery
  • Work cross-functionally with other departments to resolve issues and improve services
Requirements:
  • 2 years experience in a leadership role with demonstrated ability to lead by example
  • A minimum of 6 months of strong conflict resolution skills and ability to deal with escalating and de-escalating issues
  • Proven leadership and relationship building skills
  • BSc/BA in management or relevant discipline
What We Offer:

We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.

Join us at Equifax and be part of a team that is dedicated to delivering exceptional customer service and support.



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