Technical Account Manager

4 days ago


St Louis MO USA, United States Amazon Full time
About the Role

We are seeking a highly skilled Technical Account Manager to join our team at Amazon Web Services (AWS). As a Technical Account Manager, you will be responsible for providing technical guidance and support to our National Security customers, helping them to achieve their business objectives and overcome technical challenges.

Key Responsibilities
  • Provide technical guidance and support to National Security customers, including troubleshooting and resolving technical issues.
  • Develop and maintain strong relationships with customers, understanding their business needs and technical requirements.
  • Collaborate with internal teams, including sales, marketing, and product development, to ensure alignment and effective communication with customers.
  • Stay up-to-date with the latest AWS services and technologies, and provide recommendations to customers on how to leverage these services to achieve their business objectives.
Requirements
  • 2+ years of technical engineering experience with operational parameters and troubleshooting for one of the following: Compute / Storage / Networking / CDN / Databases / AI/ML / DevOps / Big Data and Analytics / Security / Applications Development in a distributed systems environment.
  • Bachelor's Degree in Computer Science, Math, or related discipline required, or 2 years of equivalent work experience.
  • Internal enterprise or external customer-facing experience as a technical lead.
  • Current, active US Government Security Clearance of TS/SCI with Polygraph.
Preferred Qualifications
  • 5+ years of technical engineering experience in operational parameters and troubleshooting for three (3) or more of the following: Compute / Storage / Networking / CDN / Databases / DevOps / Big Data and Analytics / Security/ Applications Development in a distributed systems environment.
  • Experience in Informational Technology operations.
  • Professional oral and written communication skills, presenting to an audience containing one or more decision maker(s).
  • Experience in a 24x7 operational services or support environment.
  • Experience with AWS services and/or other cloud offerings Federal/DoD Clearances.

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