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Production Manager
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Technical Product Manager
2 months ago
- Owns the working backwards document and vision for feature releases
- • Identifies gaps and charters new platform capabilities as required
- • Makes use of research, user studies, metrics and competitive analysis to understand the platform and business needs for a platform product
- • Compares features for competitive review to inform prioritization within a platform product release
- • Identifies innovations or performs test and learn experiments to create features that add more business and customer value for a platform product
- • Participates with the business in customer research to inform platform product feature needs
- • Contributes near-term input (quarterly) for the platform product portfolio and roadmap
- • Makes trade-off decisions on platform product features
- • Uses runtime metrics of their services in market as a feedback loop into the backlog and balances the priorities against new feature requests
- • Exhibits expertise within platform feature area and coordinates with interdependent teams
- • Digests business customer requirements (user stories, use cases) and platform requirements for a platform feature set
- • Has visibility into the design of the user experience
- • Determines release goals for the platform and prioritizes assigned features according to business and platform value, adjusting throughout implementation as needed
- • Continuously monitors feature development at the feature level
- • Reviews product demo with the development team against acceptance criteria for the feature set
- • Prepares launches and monitors platform performances, adoption, and operational health for feature sets
- • Stays aligned with GTM plans for the feature set
- • Identifies issues that will keep the platform features from delivering on time and/or with the desired requirements and communicates to leadership
- • Supports and participates in post-launch reviews and ensures feedback is reincorporated into the feature
- • Works with internal teams and customer service to identify, classify, and prioritize feature-level customer issues
- • Develops and implements new metrics into measurement techniques; works with development teams to develop reports to monitor them
- • Independently identifies and researches anomalous performance; escalates findings to senior management
- • Coordinates internal forums to collect and identify feature-level development opportunities
- • Owns and manages product documentation; enables self-service support and/or works to reduce overhead
- • Identifies feature risks from business and customer feedback and in-depth analysis of operational performance, shares with senior leadership
- • Establishes a network within the organization; begins to build internal and external networks
- • Mentoring team members
- • Assists with candidate selection and onboarding
