Technical Support Specialist
4 days ago
Join UKG (Ultimate Kronos Group) as a Technical Support Technician and be part of a team that's revolutionizing the way organizations manage their workforce. As a key member of our Technical Support team, you'll play a critical role in providing world-class service and subject matter expertise to our internal and external customers.
About the Role:We're seeking a highly skilled and motivated Technical Support Technician to join our team. In this role, you'll be responsible for providing technical support and troubleshooting for our comprehensive UKG Pro products. You'll work closely with our internal and external customers to resolve issues, provide training, and ensure seamless integration of our solutions.
Key Responsibilities:- Provide technical support and troubleshooting for UKG Pro products
- Collaborate with internal and external customers to resolve issues and provide training
- Develop and maintain knowledge of UKG Pro products and features
- Participate in on-call rotations to provide after-hours support
- Assist with identifying and facilitating internal training and mentoring
- Minimum 1+ year of hands-on experience with UKG Pro Human Capital Management system
- Knowledge of SQL
- Strong customer service and technical communication skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
As a Technical Support Technician at UKG, you'll enjoy a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. You'll also be part of a dynamic and inclusive team that values diversity, equity, and inclusion.
UKG is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, respectful, and supportive of all employees.
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