Technical Product Manager

1 week ago


St Louis, United States ideaHelix Full time
  • Owns the working backwards document and vision for feature releases
  • • Identifies gaps and charters new platform capabilities as required
  • • Makes use of research, user studies, metrics and competitive analysis to understand the platform and business needs for a platform product
  • • Compares features for competitive review to inform prioritization within a platform product release
  • • Identifies innovations or performs test and learn experiments to create features that add more business and customer value for a platform product
  • • Participates with the business in customer research to inform platform product feature needs
  • • Contributes near-term input (quarterly) for the platform product portfolio and roadmap
  • • Makes trade-off decisions on platform product features
  • • Uses runtime metrics of their services in market as a feedback loop into the backlog and balances the priorities against new feature requests
  • • Exhibits expertise within platform feature area and coordinates with interdependent teams
  • • Digests business customer requirements (user stories, use cases) and platform requirements for a platform feature set
  • • Has visibility into the design of the user experience
  • • Determines release goals for the platform and prioritizes assigned features according to business and platform value, adjusting throughout implementation as needed
  • • Continuously monitors feature development at the feature level
  • • Reviews product demo with the development team against acceptance criteria for the feature set
  • • Prepares launches and monitors platform performances, adoption, and operational health for feature sets
  • • Stays aligned with GTM plans for the feature set
  • • Identifies issues that will keep the platform features from delivering on time and/or with the desired requirements and communicates to leadership
  • • Supports and participates in post-launch reviews and ensures feedback is reincorporated into the feature
  • • Works with internal teams and customer service to identify, classify, and prioritize feature-level customer issues
  • • Develops and implements new metrics into measurement techniques; works with development teams to develop reports to monitor them
  • • Independently identifies and researches anomalous performance; escalates findings to senior management
  • • Coordinates internal forums to collect and identify feature-level development opportunities
  • • Owns and manages product documentation; enables self-service support and/or works to reduce overhead
  • • Identifies feature risks from business and customer feedback and in-depth analysis of operational performance, shares with senior leadership
  • • Establishes a network within the organization; begins to build internal and external networks
  • • Mentoring team members
  • • Assists with candidate selection and onboarding



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