Technical Product Support Analyst

2 weeks ago


St Louis, United States Equifax Full time

The Affordable Care Act Management solutions Technical Product Support Analyst is responsible for supporting instances of the Affordable Care Act (ACA) product. A support analyst is available to the clients to solve issues with the ACA products and is also responsible for monitoring for ongoing data issues. A product support analyst has a deep understanding of the ACA products as well as a broad understanding of the ACA regulations. This is a hybrid position located in St. Louis, MO and pays $27 per hour. What you'll do Maintain daily customer account operations including inbound requests via phone and email Proactively monitor client instances for stale data warnings and data validation errors Accurately document support cases and client interactions Work with and, when necessary, route cases to internal teams (Data Load, WSS, CAA, and Tax Forms) Work closely with Sales, Billing, Operations, and Technology to ensure an exceptional customer experience What experience you'll need Bachelors or Associates degree or 1-3 years of related industry experience What could set you apart Experience with benefits management and/or the Affordable Care Act Excel skills to include: VLOOKUP Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity



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