Customer Support Specialist for Insurance Services
1 week ago
We are looking for a dedicated Customer Support Specialist to enhance our operations at Hernandez Insurance and Financial Services. In this role, you will assist clients by delivering detailed product and service information, addressing billing inquiries, promoting additional offerings, processing applications, and resolving customer concerns.
Key Responsibilities:
- Manage customer inquiries and grievances effectively
- Offer comprehensive information regarding our products and services
- Diagnose and address product-related issues and customer concerns
- Maintain accurate records of customer interactions and updates
- Continuously develop and update knowledge of our evolving product line and services
Required Qualifications:
- Experience in customer service, sales, or a related field
- Strong ability to establish rapport with clients
- Capability to prioritize tasks and manage multiple responsibilities
- Exhibit a positive and professional attitude
- Exceptional written and verbal communication skills in both English and Spanish
If you are driven to achieve success and envision yourself thriving in this position, we encourage you to complete our application process. We will provide further details regarding the next steps in the interview process.
This role is associated with an independent contractor agent of Hernandez Insurance and Financial Services. Employees of independent agents must successfully fulfill any necessary licensing requirements and training programs. Independent agents are responsible for hiring their own staff, and their employees are not considered employees of the main insurance company.
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