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Customer Support Specialist

2 months ago

Austin, Texas, United States BCForward Full time
Job Description

BCforward is actively searching for a dedicated Customer Support Specialist to join our team.

Position: Customer Support Specialist

Location: Remote

Contract Duration: 4 Months

Key Responsibilities:

  • Must be available for flexible scheduling within standard business hours.
  • This position entails providing impartial support to Medicaid Providers regarding eligibility inquiries, claims status, and other program-related questions.
  • Assist in resolving issues as necessary, ensuring a high level of customer satisfaction.
  • Respond to incoming calls in a timely, courteous, and clear manner while documenting all interactions accurately.
  • Direct callers to appropriate departments when necessary and strive to meet individual performance benchmarks.
  • Perform additional tasks as assigned by management to support team objectives.
  • Maintain consistent attendance and adhere to performance metrics.

Benefits:

BCforward offers a comprehensive benefits package for eligible employees, which includes major medical, health savings accounts, dental and vision coverage, group life insurance, voluntary life insurance, and both short-term and long-term disability options, as well as a 401k plan.

About BCforward:

Founded in 1998, BCforward is a Black-owned firm that provides innovative solutions to support value capture and digital product delivery for organizations globally. With headquarters in Indianapolis, IN, and an Offshore Development Center in Hyderabad, India, our team of over 6,000 consultants serves more than 225 clients worldwide.

BCforward is committed to harnessing human potential to help businesses transform, accelerate, and scale. Our core values of People-Centricity, Optimism, Excellence, Diversity, and Accountability guide our professionals in achieving strategic goals for over 25 years. Our strong culture and clear values have established BCforward as a market leader and an exceptional workplace.

BCforward is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

This posting is not an offer of employment. All applicants must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information may render the applicant ineligible for the position. Any subsequent offer of employment will be considered at-will, regardless of the anticipated assignment duration.