Guest Service Representative
3 days ago
We are seeking a highly skilled and customer-focused Guest Service Agent to join our team at Astra Hotel Seattle.
Job Summary:The Guest Service Agent is responsible for providing exceptional guest service, ensuring a seamless and enjoyable experience for our guests. This includes greeting and registering guests, checking guests out, and resolving any issues that may arise during their stay.
Key Responsibilities:- Welcome and register guests efficiently, providing accurate information and assistance as needed.
- Verify guest information, including rate and departure date, and confirm any modifications to the registration process.
- Check departing guests out of the hotel, ensuring a smooth and timely process.
- Respond to guest inquiries and resolve issues in a timely and friendly manner.
- Authorize revenue allowances and resolve guest complaints in accordance with hotel policy.
- Adhere to guest safe deposit box procedures and maintain knowledge of groups and functions in the hotel.
- Assist guests with check-out, including processing payments and handling foreign currency.
- Demonstrate a thorough knowledge of hotel information, including room categories, rates, packages, and promotions.
- Respond to guest inquiries and resolve issues in a timely and efficient manner.
- Field guest complaints, conduct research, and resolve and negotiate solutions for guest satisfaction.
- High School Diploma/GED or equivalent is required.
- Flexible schedule to include am/pm shifts, weekdays, weekends, and holidays.
- 1-2 years of customer service experience, preferably in a hotel setting.
- Previous front desk agent and Marriott experience preferred.
- 401K Retirement Benefits with 4% match and immediate 100% vesting.
- $10 meal credit per day worked.
- Exercise/Gym Discounts.
- Weight Management/Healthy Eating Programs.
- Nursing Mothers Programs.
- Mental Health Support Tools.
- Career Development.
- Education Assistance Program.
- Employee Assistance.
- Sick Pay (Seattle PSST).
- Room Discounts with any Marriott Brand Hotel.
- Additional Room Discounts for select hotels within portfolio.
- Other Travel Discount Programs.
- Two pairs of slip-resistant shoes per year.
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