Bell Services Supervisor

4 days ago

Seattle, Washington, United States AccorHotel Full time
Bell Services Supervisor

Under the direction of the Director of Guest Services, the Bell Services Supervisor will play a pivotal role in ensuring the smooth and efficient operation of Bell Services, Door Services, and Valet Services. This role is crucial in providing engaging, sincere, and personalized service to our guests at the Fairmont Olympic Hotel.

Key Responsibilities:

  • Maintain a high level of professionalism in all aspects of job performance.
  • Ensure guests receive a warm greeting and appropriate assistance upon arrival.
  • Ensure Fairmont standards, procedures, and practices are followed by providing the highest quality of colleague training, monitoring performance, and providing coaching on an ongoing basis.
  • Take responsibility and ownership in creating personal connections through emotional luxury between colleagues and guests.
  • Assist in achieving labor productivity standards by actively increasing or decreasing staffing levels to meet business demands.
  • Promote positive colleague relations through an environment that encourages open communication, trust, and mutual respect.

Qualifications:

  • Minimum of 2 years previous experience in Valet/Bell operations.
  • Supervisory experience preferred.
  • Ability to work independently and prioritize responsibilities and handle a multitude of tasks, colleagues, and guest requests.
  • Passion for guest service, strong guest service orientation, and training skills required.
  • Excellent communication and customer service skills.
  • Proficiency in Windows XP and MS Office required.
  • Need a valid driving license.
  • Ability to work a variety of hours, days, holidays, and weekends as business needs require.
  • Visa Requirements: Must be legally eligible to work in the United States.

Physical Aspects of Position:

  • Must be able to stand on feet throughout the shift with intermittent periods of walking.
  • Must be able to frequently lift and carry up to 25 lbs at shoulder height.
  • Must be able to occasionally push/pull up to 75 lbs.
  • Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently and squeezing & overhead reaching occasionally.
  • Must be able to bend, squat, crawl, kneel, push, pull, walk on uneven surfaces on an occasional basis.
  • While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, snow, heat).
  • Must be able to climb stairs occasionally both indoors and outside in a variety of weather conditions (rain, wind, snow, heat).

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