Guest Services Associate I

2 weeks ago


Seattle, Washington, United States Seattle's Union Gospel Mission Full time
Job Summary

We are seeking a Guest Services Associate I to join our team at Seattle's Union Gospel Mission. As a Guest Services Associate I, you will play a vital role in providing support services to our guests, ensuring a safe and welcoming environment for all.

Key Responsibilities
  • Provide information, referral, and support services to guests
  • Coordinate and supervise volunteers
  • Oversee safety and cleanliness of the facility
  • Uphold the guidelines of WCM and confront guests when necessary
  • Compile a thorough record of events on shift
  • Communicate with other staff via email
  • Take calls for women looking to get into Hope Place and provide resources when necessary
  • Complete data entry and documents as assigned by supervisor
  • Help coordinate and facilitate support groups and/or classes
  • Assist with holiday event preparation and coordination
  • Perform janitorial and maintenance duties as needed
  • Keep all restrooms stocked with supplies
  • Keep donations organized and put away
  • Monitor incoming persons, assisting and directing visitors and guests
  • Handle office telephones, recording and organizing messages
  • Assist with administrative tasks
  • Make keys for room and repair locks as needed
  • Attend and participate in all Mission, Division, and Department meetings and trainings, as required
Requirements
  • High school diploma or equivalent required
  • 1 year customer service experience required
  • 1 year working in a social services environment preferred
  • Microsoft Office Skills required
Benefits
  • Employee Assistance Program (EAP)
  • Commuter Benefit - Parking/Transit Flexible Spending Account
  • Optional Aflac Short-Term Disability, Accident Insurance, Critical Illness, Hospital Indemnity, and Vision Hardware Insurance
  • First Stop Health virtual behavioral health access
  • Retirement Plan
  • Vacation Pay


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