Process Optimization Analyst
2 weeks ago
At State Department Federal Credit Union (SDFCU), our members are our top priority. We are committed to fulfilling their financial needs by providing a diverse range of products and services at competitive rates while ensuring exceptional experiences and fostering lasting relationships.
We seek skilled individuals who demonstrate a passion for assisting others and a commitment to being collaborative team players. Our organization is diverse and inclusive, valuing and respecting all team members.
Position Summary: The Business Process Improvement Analyst is tasked with collecting, evaluating, and documenting business workflows related to various departmental functions, aiming to enhance performance and improve member satisfaction. All initiatives undertaken by this role are designed to boost efficiency and align with strategic objectives.
Key Responsibilities:
- Conduct specialized business and systems analysis for designated projects or initiatives.
- Provide direct support for project activities and teams.
- Work independently to make informed decisions that create efficiencies and cost savings for the organization.
Required Skills and Qualifications:
- Bachelor's degree in a relevant field.
- A minimum of 5 years' experience in Lean, Six Sigma, or comparable process improvement methodologies.
- At least 3 years' experience in managing or leading teams on various projects or process improvement initiatives.
- Strong communication and time management skills.
- Ability to interpret complex technical documents and publications.
- Proficient in multitasking and managing multiple projects simultaneously, including overseeing project budgets and organizational financial outcomes.
- Knowledge of data flow, system interactions, and the capabilities and limitations of software systems.
- Ability to collaborate effectively with staff, vendors, and cross-functional teams.
- Capacity to thrive in a fast-paced environment.
- Certifications in .NET development, SQL Server, or other programming environments are advantageous.
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