Senior Director, Content Experience Leader
3 weeks ago
About the Role:
We are seeking a Senior Director to lead our Platform CX organization at Salesforce. The ideal candidate will have a strong background in technical content development and management, with experience in creating developer documentation, managing developer documentation teams, or writing their own code.
Key Responsibilities:
- Develop a compelling strategic vision and roadmap for how content supports the Platform business.
- Share out priorities and accomplishments with CX, cross-functional leaders, stakeholders, and executives.
- Rigorously prioritize work and assignments and lead the execution and delivery of the team's roadmap.
- Measure performance and customer success and make adjustments and improvements to the team's strategy and operations.
- Inspire, coach, mentor, and provide professional development for a team of around 50 managers, content strategists, content designers, and writers.
- Balance tough trade-offs and compromises to deliver the highest value for customers while maintaining a sustainable pace and workload for the team.
- Drive innovation and improve productivity by streamlining operations, removing obstacles, and incorporating new tools and technologies.
Requirements:
- 10+ years of experience in the technical content development field.
- 5+ years in a management role, with at least 2 years managing other managers.
- 2+ years experience creating developer documentation, managing developer documentation teams, or writing their own code.
- Strong strategic planning skills and experience.
- Experience leading organizations, managing operations, and owning complex initiatives.
- Strong interpersonal skills, able to inspire and empower cross-functional, geographically distributed teams.
- Exceptional written and verbal communication skills, with a keen eye for detail and the ability to distill complex concepts into clear, concise messaging.
- Strategic problem solver with a data-driven approach to decision-making and a passion for continuous improvement.
Preferred Qualifications:
- Familiarity with Salesforce products and ecosystem.
- Experience with web or mobile software development.
- Experience with generative AI and LLM-based solutions.
- Experience with source control software such as Perforce or GitHub.
- Experience with technical authoring and publishing tools, such as Markdown and DITA.
About Salesforce:
Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
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