Restaurant Operations Manager

4 weeks ago

Santa Monica, California, United States IHG Full time
About Us:

Regent Santa Monica Beach, an IHG Hotels & Resorts property, is set to open in 2024 as the first destination in the Americas. This modern upper luxury resort will redefine the standard for hospitality.


Located steps from the iconic Santa Monica Pier, the resort will showcase the beauty of unexpected harmony through contrasts, delivering inspired stays through a blend of serenity and decadence. The resort will feature sumptuous rooms and suites, a stunning beachfront pool deck, a destination spa, and a wellness center. Additionally, Regent Santa Monica Beach will welcome guests for unforgettable epicurean experiences, including a restaurant concept created in collaboration with an acclaimed celebrity chef and a high-end artisanal marketplace.


Job Summary:

The Restaurant Manager (PM Shift) will train and assist staff in the operations of our celebrity chef-driven restaurant. The ideal candidate will be entrusted to maintain high standards of service, working closely with the culinary team to create exceptional dining experiences.


Responsibilities:
  • Promote the Restaurant Group and Regent's service philosophy and style through our people attributes.
  • Ensure all guests receive responsive, professional, and gracious service.
  • Execute all tasks with efficiency, respect, and professionalism, fostering a teamwork-oriented environment.
  • Represent the restaurant professionally through effective communication with business partners.
  • Collaborate with management to maintain service standards aligned with Forbes Five-Star Standards.
  • Understand and implement all programs, procedures, and standards.
  • Maintain consistency in food preparation and service according to restaurant standards.
  • Handle cash and receipts according to accounting policies.
  • Fill in as needed to uphold guest service standards and operational efficiency.
  • Participate in daily and weekly operational meetings.
  • Assist in overseeing day-to-day restaurant operations.
  • Manage ambiance elements to meet management standards.
  • Conduct pre-shift meetings and organize staff training sessions.
  • Supervise dining room service and host department operations.
  • Provide feedback for continuous improvement in service quality and colleague satisfaction.
  • Support front-of-house team in all dining room service aspects.
  • Enforce company policies and procedures consistently.
  • Audit time clock and labor reports, resolving issues promptly.
  • Assist in colleague recruitment, selection, and training.
  • Assist accounting department in managing outstanding balances.
  • Maintain office organization and stock supplies.
  • Monitor and maintain restaurant systems.
  • Complete designated weekly assignments promptly.

Requirements:
  • Minimum 2 years of leadership experience in the luxury hotel industry preferred.
  • Bachelor's degree in Business Administration or a related field preferred.
  • Culinary degree preferred.
  • Excellent communication and organization skills. Ability to interact professionally and diplomatically with a variety of business partners.
  • Proficiency in Microsoft Office Suite, including advanced skills in Word, Excel, and PowerPoint.

What We Offer:

The annual pay range for this role is $75,000.00 to $80,000.00. This range is only applicable for jobs to be performed at Regent Santa Monica Beach. This is the lowest to highest pay scale we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. A colleague's pay position within the pay range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.


Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.


As a member of the IHG team, you'll become part of a global family that values diversity, inclusivity, and respect. We're committed to creating a workplace where everyone feels valued, supported, and empowered to succeed. Join us and discover a world of opportunities, where you can grow, learn, and thrive.


IHG is an equal opportunity employer: Minorities / Females / Veterans / Disabled.


At IHG, we're passionate about delivering exceptional guest experiences and creating memorable moments for our customers. Our hotels and resorts are designed to inspire, to surprise, and to delight. We're looking for talented individuals who share our passion for hospitality and are committed to delivering exceptional service.


Don't miss this opportunity to join our team and be part of something special. Apply now and take the first step towards a rewarding career with IHG.

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