Patient Scheduling Coordinator
2 weeks ago
Position Overview:
The Enterprise Scheduling Registrar plays a crucial role in managing patient appointments and pre-registration processes across various healthcare settings. This position demands a commitment to delivering exceptional service while ensuring that the needs of patients, healthcare providers, and the organization are met efficiently.
Key Responsibilities:
- Handle all aspects of patient scheduling and pre-registration with accuracy and professionalism.
- Perform insurance verification and authorization processes to facilitate patient care.
- Prepare medical charts and manage documentation, including faxing and filing.
- Answer phone inquiries and provide assistance in a courteous manner.
- Collaborate with management to identify and resolve scheduling issues promptly.
- Participate in performance improvement initiatives to enhance service delivery.
- Act as a communication link between patients, physicians, and healthcare staff.
Required Skills:
- Strong attention to detail and ability to maintain accuracy in a fast-paced environment.
- Excellent verbal and written communication skills.
- Proficient in computer skills, including typing at least 45 words per minute.
- Ability to manage multiple tasks and adapt to changing priorities.
- Experience in customer service or a related field is essential.
- Knowledge of medical terminology and insurance processes is preferred.
Qualifications:
- High school diploma or equivalent required.
- Minimum of one year of experience in a customer service role.
- Bilingual skills are a plus.
This position is integral to ensuring a seamless patient experience within the PIH Health network, contributing to the overall quality of care provided to the community.
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