Patient Scheduling Coordinator

2 weeks ago


Whittier, California, United States PIH Health Full time

Position Overview:

The Enterprise Scheduling Registrar plays a crucial role in managing patient appointments and pre-registration processes across various healthcare settings. This position demands a commitment to delivering exceptional service while ensuring that the needs of patients, healthcare providers, and the organization are met efficiently.

Key Responsibilities:

  • Handle all aspects of patient scheduling and pre-registration with accuracy and professionalism.
  • Perform insurance verification and authorization processes to facilitate patient care.
  • Prepare medical charts and manage documentation, including faxing and filing.
  • Answer phone inquiries and provide assistance in a courteous manner.
  • Collaborate with management to identify and resolve scheduling issues promptly.
  • Participate in performance improvement initiatives to enhance service delivery.
  • Act as a communication link between patients, physicians, and healthcare staff.

Required Skills:

  • Strong attention to detail and ability to maintain accuracy in a fast-paced environment.
  • Excellent verbal and written communication skills.
  • Proficient in computer skills, including typing at least 45 words per minute.
  • Ability to manage multiple tasks and adapt to changing priorities.
  • Experience in customer service or a related field is essential.
  • Knowledge of medical terminology and insurance processes is preferred.

Qualifications:

  • High school diploma or equivalent required.
  • Minimum of one year of experience in a customer service role.
  • Bilingual skills are a plus.

This position is integral to ensuring a seamless patient experience within the PIH Health network, contributing to the overall quality of care provided to the community.



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