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Managed IT Services Service Desk Consulting Associate

2 months ago

Dallas, Texas, United States RSM Global Full time

About RSM Global

RSM Global is a leading provider of professional services to the middle market globally. Our purpose is to empower our clients and people to realize their full potential in a world of change.

Job Summary

We are seeking a highly motivated and detail-oriented IT Service Desk Consultant to join our dynamic Technology Consulting group. As a key member of our team, you will provide exceptional technical support to our clients, ensuring their IT needs are met with the highest level of quality and service.

Key Responsibilities

  • Provide phone and email technical support to clients to resolve hardware or software issues
  • Support and troubleshoot workstations, servers, and network-related issues
  • Perform systems administration for Office 365, Windows Servers, and workstations across multiple clients
  • Adapt to changing processes and technology
  • Work effectively within team interactions
  • Monitor and troubleshoot client backups
  • Escalate client issues through proper channels
  • Manage cases according to defined case impact and priority
  • Maintain client security standards and confidentiality of information
  • Clearly document support issues and resolution steps in RSM's ticketing system
  • Monitor trends from reported client cases to identify possible chronic issues

Requirements

  • Pursuing a Bachelor's degree in Management Information Systems, Computer Science, or IT-related concentration
  • A minimum 3.0 GPA is preferred
  • Excellent customer service skills
  • Focused on attention to detail
  • Maintains a reasonable capacity level for stress tolerance
  • Knowledge of Microsoft Office, including Word, Excel, and Visio
  • Knowledge of Apple and Windows-based software/hardware
  • Excellent written and verbal communication, problem-solving, and analytical skills
  • Ability to travel up to 25%

Preferred Qualifications

  • Currently pursuing or recently completed a bachelor's or Master's degree in Management Information Systems, Computer Science, or IT-related concentration
  • Experience with Office 365 and associated workloads, including Email and SharePoint
  • Experience with firewalls, such as Cisco, SonicWALL, and Meraki
  • Experience with VMWare ESX hosts and vSphere Client for administration
  • Experience with Windows Servers, Azure AD Administration, SharePoint, and Teams Administration
  • Experience with remote solutions, such as Citrix, Remote Desktop Services, and VPN
  • Experience with enterprise mobile devices

Compensation and Benefits

RSM Global offers a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life's demands, while also maintaining your ability to serve clients.

Equal Opportunity Employer

RSM Global is an Affirmative Action and Equal Opportunity Employer. We do not tolerate discrimination and/or harassment based on race, color, creed, sincerely held religious beliefs, practices, or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; HIV status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current, or prospective service in the US uniformed service; US Military/Veteran status; pre-disposing genetic characteristics, or any other characteristic protected under applicable federal, state, or local law.