Service Consultant
2 weeks ago
We are seeking a highly skilled Service Advisor to join our team at Freeman Auto Group. As a Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support.
Key Responsibilities:
- Provide exceptional customer service and ensure a positive experience for all customers
- Listen to customers and clearly communicate repair needs to our technicians
- Upsell additional services using a consultative approach
- Provide accurate repair and maintenance estimates
- Adhere to policies on vehicle care and operation
- Follow up on each repair and keep customers informed of progress
- Sell and manage extended warranties
- Inspect repair quality and ensure all work is complete
- Notify customers when vehicles are ready for pick up
- Review and explain repairs and associated costs with customers
- Handle minor customer concerns and complaints
- Keep Service Manager informed of all problems and potential problems
- Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards
Benefits:
- Medical
- HSA Savings Plan
- Dental
- Vision
- 401(k)
- Basic Life Insurance
- Accident & Critical Illness Insurance
- Paid Training
- Short Term Disability
- Employee Purchase Program
About Us:
Freeman Auto Group is a leading provider of automotive services and sales. We are committed to delivering exceptional customer experiences and providing a positive work environment for our employees. If you are a motivated and customer-focused individual who is looking for a rewarding career in the automotive industry, we encourage you to apply.
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