Service Consultant

2 weeks ago


Dallas, Texas, United States Freeman Auto Group Full time
Job Opportunity

We are seeking a highly skilled Service Advisor to join our team at Freeman Auto Group. As a Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support.

Key Responsibilities:

  • Provide exceptional customer service and ensure a positive experience for all customers
  • Listen to customers and clearly communicate repair needs to our technicians
  • Upsell additional services using a consultative approach
  • Provide accurate repair and maintenance estimates
  • Adhere to policies on vehicle care and operation
  • Follow up on each repair and keep customers informed of progress
  • Sell and manage extended warranties
  • Inspect repair quality and ensure all work is complete
  • Notify customers when vehicles are ready for pick up
  • Review and explain repairs and associated costs with customers
  • Handle minor customer concerns and complaints
  • Keep Service Manager informed of all problems and potential problems
  • Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

Benefits:

  • Medical
  • HSA Savings Plan
  • Dental
  • Vision
  • 401(k)
  • Basic Life Insurance
  • Accident & Critical Illness Insurance
  • Paid Training
  • Short Term Disability
  • Employee Purchase Program

About Us:

Freeman Auto Group is a leading provider of automotive services and sales. We are committed to delivering exceptional customer experiences and providing a positive work environment for our employees. If you are a motivated and customer-focused individual who is looking for a rewarding career in the automotive industry, we encourage you to apply.


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