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Front Desk Associate

1 month ago

Dallas, Texas, United States Fitness Connection Full time
Job Summary

Fitness Connection is seeking a highly motivated and customer-focused Front Desk Associate to join our team. As a Front Desk Associate, you will be the first point of contact for our members and guests, providing exceptional hospitality and service to ensure a positive experience.

Key Responsibilities
  • Provide EPIC greetings and farewells to all members and guests
  • Check members into the gym using proper procedures
  • Register guests into the gym using proper registration procedures
  • Answer the telephone promptly and assist with routing inquiries
  • Assist with directing guests and appointments to the appropriate Fitness Consultant
  • Serve as a communication hub for members, guests, and teammates
ProShop Pro

We offer a wide range of products and services to improve our members' nutrition and style. As a Front Desk Associate, you will be responsible for promoting and selling these products, meeting and exceeding daily and monthly sales goals, and maintaining a clean and organized ProShop area.

Member & Club Services

As a Front Desk Associate, you will be responsible for ensuring that every member experiences the best that Fitness Connection has to offer. This includes completing member and guest check-ins, monitoring check-ins to identify delinquent accounts, and notifying management of any issues.

Requirements
  • High School Diploma or equivalent preferred
  • Previous experience in hospitality or customer service preferred
  • Excellent verbal and written communication skills
  • Ability to interpret business communications and understand company policies and procedures
  • Physical demands include bending, squatting, jumping, and lifting up to 50 pounds

We offer a comprehensive training program to ensure our Front Desk Associates have the skills and knowledge needed to succeed in this role. If you are a motivated and customer-focused individual who is passionate about providing exceptional service, we encourage you to apply for this exciting opportunity.