Customer Engagement Officer

4 weeks ago


La Jolla, California, United States Banc of California, N.A. Full time
About the Role

Banc of California, N.A. is seeking a skilled Customer Relationship Officer to join our team. As a key member of our organization, you will play a vital role in delivering exceptional customer service and building strong relationships with our clients.

Key Responsibilities
  • Customer Profiling: Develop a deep understanding of our customers' needs and preferences to provide tailored solutions and services.
  • Relationship Building: Foster strong relationships with customers to increase loyalty and retention, driving business growth and revenue.
  • Service Delivery: Provide prompt and professional service to customers, ensuring their needs are met and exceeded.
  • Business Development: Identify opportunities to cross-sell and upsell products and services to customers, driving business growth and revenue.
Requirements
  • Excellent Communication Skills: Possess excellent verbal and written communication skills to effectively interact with customers and colleagues.
  • Strong Relationship Building Skills: Be able to build and maintain strong relationships with customers, colleagues, and other stakeholders.
  • Business Acumen: Possess a strong understanding of business principles and practices to drive business growth and revenue.
  • Customer Focus: Be customer-centric and focused on delivering exceptional customer service.


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