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Customer Engagement Manager
2 months ago
We are a leading pet retailer with a passion for delivering exceptional customer experiences. Our stores are designed to provide a welcoming and engaging environment for pet owners and their pets.
As a key member of our Department Management team, you will play a critical role in ensuring the smooth operation of our stores. Your primary responsibility will be to lead a team of retail and pet care associates in delivering outstanding customer service and creating a positive shopping experience for our customers.
About Your RoleAs a Customer Engagement Manager, you will be responsible for:
- Pet Parent Engagement: You will set the standards for customer engagement, ensuring that every pet and pet parent has a positive experience in our stores. You will have the opportunity to get to know our customers and their pets, allowing you to create a personalized shopping experience.
- Associate Leadership: You will lead a team of retail and pet care associates who are passionate about pets and committed to delivering exceptional customer service. You will provide guidance and support to help your team members develop their skills and achieve their full potential.
- Overall Retail Initiatives: You will work closely with our leadership team to develop and implement retail initiatives that drive sales growth, improve customer satisfaction, and enhance the overall shopping experience.
We offer a range of opportunities for career advancement, including:
- Leadership Development: You will have the opportunity to develop your leadership skills and take on more responsibility within the company.
- Specialized Training: You will receive comprehensive training in pet care, customer service, and retail operations.
- Career Advancement: You will have the opportunity to move into leadership roles or specialize in a particular area of the business.
We offer a range of benefits, including:
- Competitive Compensation: You will receive a competitive salary and benefits package.
- Opportunities for Advancement: You will have the opportunity to develop your skills and advance your career within the company.
- Collaborative Work Environment: You will work in a dynamic and supportive team environment.
We are an equal opportunity employer and welcome applications from qualified candidates who share our passion for delivering exceptional customer experiences.
