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Customer Service Representative
2 months ago
O'GARA San Diego is seeking a highly skilled Guest Services Specialist to join our team. As a key member of our front desk team, you will be responsible for delivering exceptional customer service to our guests.
Key Responsibilities- Operate a multi-line phone system to answer incoming calls and transfer them to the appropriate person or department.
- Communicate with callers in an efficient manner, minimizing the time they are put on hold.
- Keep written records of who is on hold and take detailed messages when a call cannot be completed.
- Use the caller's name whenever possible and handle customer complaints effectively.
- Welcome visitors in a warm and friendly manner and answer customer questions.
- Maintain the general office filing system and receive deliveries, sort, and distribute incoming mail.
- Ensure accurate records of visitor requests and calls received.
- Maintain a professional appearance and neat work area.
- Take inventory of office supplies and refreshments, restock as needed.
- Handle retail apparel sales and perform other job-related duties as assigned by management.
- High school diploma or equivalent.
- Proficient in Microsoft Office and data entry experience.
- Multi-line telephone experience.
- Professional appearance and disposition.
- Fluent in English language.
- Strong listening skills.
- Excellent verbal and written communication skills.
- Ability to convey messages to employees clearly and quickly.
- Detail oriented.
- Problem solver.
- Outstanding customer service skills.
- Ability to multi-task.
- Health, Dental, and Vision coverage for employee.
- 401K Plan.
- Paid time off.
- Paid training, growth opportunity.
- Employee vehicle purchase plan.
- Discounts on products and services.
- Long-term job security.
