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Peak-Time Relationship Builder

2 months ago

Aventura, Florida, United States Seacoast Bank Full time
Job Summary

We are seeking a highly skilled and motivated individual to join our team as a Peak-Time Relationship Builder. As a key member of our banking team, you will be responsible for building and maintaining strong relationships with our customers, providing exceptional customer service, and driving sales growth.

Key Responsibilities
  • Relationship Building
    • Develop and maintain strong relationships with customers through consistent communication and rapport-building.
    • Utilize open and closed-ended questions to understand customer needs and preferences.
    • Match customer needs with Seacoast Bank products and services, providing clear and concise explanations.
    • Ask for referrals from new and existing customers to drive sales growth.
  • Operations
    • Process transactions, including checks, cash, and negotiable instruments, in accordance with Seacoast Bank policies and procedures.
    • Ensure branch adherence to AML/BSA requirements, audit procedures, and operational procedures to protect associates, clients, and bank assets.
    • Proactively resolve customer concerns in a timely and professional manner, escalating issues as needed.
    • Balance cash drawers daily and monitor work for accuracy.
    • Follow instructions and respond to management direction to resolve customer objections and solve problems.
  • Education and Experience
    • High School diploma or equivalent required.
    • Minimum of 6 months cash handling experience required.
    • Minimum of 6 months previous experience in retail sales and/or financial services experience preferred.
    • Flexible schedule required with ability to work during hours of operations, including weekends and occasional non-bank operational hours.
    Requirements
    • Excellent communication (written and verbal) and interpersonal skills.
    • Able to work independently and exercise a high degree of initiative.
    • PC proficiency in Desktop, Laptop, Tablet, and Smartphone devices as well as Microsoft Office Suite software.