Wellness Program Coordinator

1 week ago


Aventura, Florida, United States 10X Health System Full time
Job Summary

We are seeking a highly skilled and compassionate Wellness Concierge to join our team at 10X Health System. As a key member of our client success team, you will play a vital role in building strong relationships with our clients, ensuring their retention, and delivering exceptional care.

Key Responsibilities
  • Act as a liaison between patients and internal operations, sales, and marketing teams to ensure seamless communication and coordination.
  • Assist with patient transition from sales cycle to retention cycle, ensuring a smooth and successful onboarding process.
  • Meet or exceed retention metrics by delivering personalized care and support to our clients.
  • Establish, develop, and maintain positive business and patient relationships through regular communications, in-office visits, and proactive engagement.
  • Advise and counsel patients through their journey of product selection and plan administration, ensuring they receive optimal care and support.
  • Coordinate and facilitate client labs, physicals, and blood donations, ensuring timely and accurate completion of necessary procedures.
  • Deliver medication recommendations from the medical provider to the patient, and send medication instructions via written or video format.
  • Prepare and submit lab requisitions accurately, ensuring the seamless flow of diagnostic information.
  • Build, maintain, and update full client book of business, utilizing CRM and EMR systems as the central point of knowledge for patient information.
  • Serve existing customers by optimizing current purchase plan through upselling products and services, ensuring patients are satisfied and re-ordering medications on time.
Requirements
  • Knowledge of healthcare terminology, EMR, and CRM systems.
  • Adept at overcoming objections related to price and value.
  • Ability to relay instructions and pre-established guidelines to patients to ensure successful adherence to a protocol.
  • Patient care experience required, with prior knowledge of peptides, hormones, wellness, and/or nutrition protocols.
  • Possess knowledge of 10X Health Products, Pricing, and Services.
  • Ability to keep patients on a protocol.
Education and Experience
  • Bachelor's degree in Marketing, Sales, Business, or related equivalent of experience preferred.
  • 2+ years of patient care experience required, with prior knowledge of peptides, hormones, and wellness protocols.
  • Health, Nutrition, Fitness, or Functional Wellness background required.
Commitment to Diversity

10X Health System is an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce. We recognize that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business.



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