Care Coordinator

1 week ago


Glen Allen, Virginia, United States Master Center for Addiction Medicine Full time
Job Title: Care Navigator

Master Center for Addiction Medicine is seeking a skilled Care Navigator to join our team. As a Care Navigator, you will play a vital role in providing care navigation services to patients and families in need. Your primary responsibility will be to remove barriers to care, direct inquiries to appropriate resources, and foster relationships with community providers.

Key Responsibilities:
  • Develop and maintain relationships with community substance use disorder agencies, clinics, and organizations.
  • Participate in community-based meetings to stay current on new and evolving resources.
  • Research and maintain accurate lists of local substance use disorder resources.
  • Answer PCP calls and emails, directing them to appropriate resources.
  • Provide follow-up calls to referred families to ensure continuity of care.
  • Record and log information from daily calls into databases.
  • Conduct post-navigation surveys to gather data on satisfaction.
Requirements:
  • Strong organizational and communication skills.
  • Ability to manage multiple tasks and respond to requests in a timely manner.
  • Writing skills and ability to document work thoroughly.
  • Customer service skills, particularly in phone interactions.
  • Proficiency in Word, Excel, data entry, and editing.
  • Demonstrated flexibility and willingness to learn.
Qualifications:
  • Minimum: A bachelor's degree from an accredited institution.
  • Preferred: Bachelor's degree in human services field.
  • Minimum: 2 years of experience working in the community substance use disorder system in Virginia.


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