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Insurance & Intake Coordinator

2 months ago

Glen Allen, Virginia, United States Local Infusion Full time
About Local Infusion

Local Infusion is a venture-backed healthcare company that is revolutionizing the way specialty infusion care is delivered to patients with chronic autoimmune disease. Our mission is to improve outcomes for patients, save time for physicians, and make infusion therapy more affordable for everyone involved.

Job Summary

We are seeking an experienced Insurance & Intake Coordinator to join our team as an Infusion Guide. This role will be responsible for coordinating the infusion referral process, obtaining authorizations, and communicating with patients and providers. The ideal candidate will have prior experience in healthcare, medical terminology, and insurance prior authorization.

Key Responsibilities
  • Handle all aspects of the infusion referral process, including obtaining authorizations and communicating with patients and providers.
  • Liaison with referring providers to obtain documentation necessary for treatment and communicate status of patients.
  • Communicate referral process and status to patients in a customer-centric way.
  • Openly communicate with referring/prescribing providers.
  • Assist in maintaining medical inventory and office supplies.
Requirements
  • Passion for patient care and delivering exceptional patient experiences.
  • Healthcare experience required.
  • Prior experience in infusion is preferred.
  • Insurance prior authorization experience.
  • Medical terminology experience.
  • Overall medical insurance experience.
  • Ability to quickly grasp new apps.
  • Experience and strong familiarity utilizing Electronic Health Records (EHR) systems.
What We Offer
  • Competitive salary of $25/hour.
  • Medical, dental, and vision insurance through our employer plan.
  • Short- and long-term disability coverage.
  • Matching 401k.
  • 15 days PTO.
  • Competitive paid parental leave and flexible return to work policy.