Staff IT Endpoint Engineer San Francisco, California

6 days ago


San Francisco, California, United States Databricks Inc. Full time

About the Role

We are seeking an experienced IT Endpoint Engineer to join our Corporate Engineering team at Databricks Inc. As an Endpoint Engineer, you will play a vital role in shaping the direction of our endpoint management team and contributing to the growth and scalability of our rapidly expanding business.

Key Responsibilities

  • Lead the Endpoint Management program to success, ensuring that endpoints comply with company security policies and industry best practices.
  • Collaborate with the security team to implement effective endpoint protection and response strategies.
  • Take ownership of all endpoint operations, delegating tasks to other engineers on the team as needed.
  • Proactively monitor and address the needs of our diverse team across macOS and Windows platforms, contributing to the development of scalable solutions that enhance the effectiveness of our endpoint program.
  • Regularly report to senior leadership the status of endpoint objectives, projects, and initiatives.
  • Work with stakeholders across the business to onboard projects in the endpoint management space.
  • Develop highly scalable and robust patch management solutions and strategies.
  • Automate routine tasks to enhance efficiency and accuracy in endpoint management.
  • Create and maintain documentation for endpoint management processes and procedures.
  • Build observability dashboards for measuring endpoint security and processes.

Requirements

  • 8+ years of experience administering and maintaining endpoints (Laptops, Mobile devices) and associated tools.
  • Expert knowledge with securing/management of endpoints using JAMF and InTune.
  • In-depth knowledge of modern Endpoint patching strategies for macOS, Windows, and Mobile devices.
  • In-depth knowledge of modern Endpoint onboarding strategies for a seamless user experience.
  • Expert knowledge of and the ability to perform advanced troubleshooting on macOS, Windows 10, Chrome OS, VPNs, and SaaS applications (Okta, Google Workspaces, Slack, Zoom, O365).
  • Advanced scripting skills in Python and Bash, with proven ability to automate processes, develop tools, and integrate systems that significantly improve operational efficiency and user experiences.
  • Ability to balance multiple priorities and meet deadlines.
  • Must have the necessary soft skills to work in a customer-facing environment:
  • Effective Communication: The ability to convey technical information clearly and understandably for non-technical users.
  • Active Listening: Listening carefully to users' issues and concerns to understand their needs fully.
  • Patience: Remaining calm and patient, especially when dealing with users who may be frustrated or stressed due to technical issues.
  • Empathy: Understanding and acknowledging users' concerns and frustrations and showing compassion toward their situation.

What We Offer

  • Comprehensive health coverage including medical, dental, and vision.
  • 401(k) Plan.
  • Equity awards.
  • Flexible time off.
  • Paid parental leave.
  • Family Planning.
  • Gym reimbursement.
  • Employee Assistance Program (EAP).
  • Mental wellness resources.


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