Field Service Manager
7 days ago
Gateway Fiber is a leading provider of fiber-to-the-home services, seeking an experienced professional to fill the role of Field Service Manager - Fiber Optic Installation Team Lead. Our company is committed to delivering fast, reliable, and affordable internet services to our customers, and we're looking for a skilled individual to lead our Fiber Optic Installation team.
Job SummaryThe Field Service Manager - Fiber Optic Installation Team Lead will be responsible for leading our Fiber Optic Installation team, ensuring that our customers receive exceptional service and that our installations are completed safely and efficiently. This role requires a strong understanding of fiber optic technology, excellent leadership skills, and the ability to work effectively in a fast-paced environment.
Key Responsibilities- Lead the Fiber Optic Installation Team: Provide guidance and support to the team to ensure that installations are completed safely and efficiently.
- Ensure Quality Control: Conduct regular quality control checks to ensure that installations meet our high standards.
- Perform Field Safety Observations: Conduct regular field safety observations to identify potential hazards and implement corrective actions.
- Provide Technical Support: Provide technical support to the team and customers to resolve issues and improve installation efficiency.
- Develop and Implement Processes: Develop and implement processes to improve installation efficiency, quality, and safety.
- Collaborate with Cross-Functional Teams: Collaborate with cross-functional teams to ensure that installations are completed efficiently and effectively.
- Advanced Understanding of Fiber Optic Technology: Strong understanding of fiber optic technology, including network designs, network architectures, and network technologies.
- Leadership Experience: Proven leadership experience in a technical environment, with a strong track record of leading high-performing teams.
- Technical Skills: Strong technical skills, including data analytics and reporting capabilities, and proficiency in MS Office (Word, Excel, Outlook).
- Communication Skills: Excellent verbal and written communication skills, with the ability to effectively communicate with technical and non-technical stakeholders.
- Problem-Solving Skills: Strong problem-solving skills, with the ability to analyze complex issues and develop effective solutions.
- Competitive Salary and Benefits: Competitive salary and comprehensive benefits package, including medical, dental, vision, and paid time-off.
- Career Development Opportunities: Opportunities for career development and growth, with a focus on developing skills and expertise in fiber optic technology and leadership.
- Collaborative Work Environment: Collaborative work environment, with a focus on teamwork, innovation, and continuous improvement.
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