LIHEAP Program Operations Manager

6 days ago


Springfield, Massachusetts, United States Human Service Forum Full time
Job Summary

We are seeking a highly skilled and experienced LIHEAP Program Operations Manager to oversee the daily operations of our Energy Assistance Program. The successful candidate will be responsible for ensuring the proper certification of LIHEAP applications, implementing programs, and providing direct service to clients in the Fitchburg service area.

Key Responsibilities
  • Act as liaison with NEFWC Central Office in regard to LIHEAP program operations, including maintaining regular communication with the Program Manager and Fiscal Coordinator.
  • Develop, maintain, and monitor process and procedures for the LIHEAP program in the assigned service area, ensuring processing timeframes of LIHEAP applications are met and quality control is maintained.
  • Train and monitor staff in LIHEAP procedures and regulations, developing and implementing an on-going training program for staff members.
  • Develop and maintain public relations, ensuring a wide range of applicants are serviced, and organize and conduct vendor and community meetings for the assigned service area.
  • Prepare all necessary reports pertaining to the assigned service area for the Program Manager and Fiscal and DHCD auditors.
Requirements
  • BA degree or minimum of five years experience in the operation of LIHEAP or other state/federal programs serving low-income people.
  • Supervisory experience.
  • Excellent communication and interpersonal skills.
  • Valid drivers license, acceptable driving record, and reliable transportation.
  • Proof of COVID vaccination.
Working Conditions

The LIHEAP Program Operations Manager will work in a fast-paced environment, requiring strong organizational and time management skills. The successful candidate will be able to work positively and with a wide range of individuals, and will be able to read, analyze and interpret financial reports and legal documents.



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