Resident Services Coordinator

3 weeks ago


Jersey City, New Jersey, United States The Arbors at Franklin Township Full time
Job Summary:

As a Resident Services Coordinator at The Arbors at Franklin Township, you will play a vital role in ensuring the smooth operation of our community. Your primary responsibilities will include managing resident accounts, overseeing accounts receivable and payable, and handling various administrative tasks. You will work closely with the property manager and other team members to achieve our goals and provide exceptional service to our residents.

Key Responsibilities:
  • Manage resident accounts, including collection calls and correspondence
  • Oversee accounts receivable and payable, including processing invoices and payments
  • Assist the property manager with various administrative tasks, such as PO generation and vendor setup
  • Handle Section 8 accounts, renewal leases, and inspections
  • Respond to resident requests and assist with planning resident functions
  • Build the property's online reputation and meet property goals

Requirements:
  • High school diploma or equivalent required; sales and customer service experience preferred
  • Ability to read and interpret documents, write routine reports, and speak effectively before groups
  • Ability to calculate figures and amounts, apply common sense, and deal with problems involving concrete variables
  • Computer skills required, including Microsoft Office and Onesite Realpage

Competencies:
  • Problem-solving: identifies and resolves problems promptly, gathers and analyzes information, and develops alternative solutions
  • Customer service: manages difficult customer situations, responds promptly to customer needs, and solicits feedback to improve service
  • Oral communication: speaks clearly and persuasively, listens and gets clarification, and responds well to questions
  • Written communication: writes clearly and informatively, edits work for spelling and grammar, and presents numerical data effectively
  • Quality management: looks for ways to improve and promote quality, demonstrates accuracy and thoroughness
  • Diversity: demonstrates knowledge of EEO policy, shows respect and sensitivity for cultural differences, and promotes a harassment-free environment
  • Ethics: treats people with respect, keeps commitments, inspires trust, and works with integrity and ethics
  • Motivation: demonstrates persistence and overcomes obstacles, measures self against a standard of excellence
  • Professionalism: tactfully approaches others, reacts well under pressure, and treats others with respect and consideration
  • Quantity: meets productivity standards, completes work promptly, and strives to increase productivity
  • Safety and security: observes safety and security procedures, determines appropriate action, and reports potentially unsafe conditions
  • Attendance/punctuality: is consistently at work and on time, arrives at meetings and appointments on time


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