Resident Services Coordinator
2 weeks ago
The Resident Services Coordinator is responsible for overseeing resident accounts, making collection calls, and handling legal turnovers and correspondence through AI Delinquency. This role also assists the property manager with PO generation, payment of invoices, and vendor set-up. Additionally, the Resident Services Coordinator handles set-up of Section 8 accounts, renewal leases, and inspections. They work directly with all section 8 case workers, respond to resident requests, assist with planning resident functions, build the property's online reputation, and meet property goals.
Key Responsibilities:
• Respond promptly to phone calls and emails from residents
• Maintain work areas and office in a clean and orderly manner
• Inspect the condition of premises periodically and arrange for necessary maintenance
• Participate in outside marketing events as required
• Distribute flyers and letters to residents if necessary
• Process resident service requests completely and accurately in software, route them to maintenance for prompt processing, and contact follow-up with residents
• Oversee Resident accounts, handle collection calls/letters, and prepares paperwork for the attorneys
• Work directly with Section 8 case workers to set up new accounts for new applicants, complete renewals, apply payments, and schedule inspections
• Process Notices to Vacate, Offers to Terminate, and Requests to Transfer
• Accepts rents and deposits from residents and prospective residents
• Maintain an awareness of property performance goals and progress toward those goals, including occupancy, leasing, and closing ratios
• Assist in the management of the purchase order process and invoice processing
• Must have reliable transportation for company errands, bank deposits, and marketing
• Regularly monitor resident satisfaction in person and through follow-up phone calls, utilizing Customer Satisfaction Surveys, and promotes online reputation positive reviews on all web sites we are listed ex: , Google Places, Yelp, Facebook, etc.
• Communicate regularly with the Property Manager and other team members regarding apartment status, resident activities, and suggestions for improved property performance
Requirements:
• High school diploma or general education degree; or one to three months related experience and/or training; or equivalent combination of education and experience
• Sales and/or Customer Service experience required
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to write routine reports and correspondence
• Ability to speak effectively before groups of customers or employees of an organization
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Ability to deal with problems involving several concrete variables in standardized situations
Computer Skills:
• Microsoft Office (Excel, Word, PowerPoint)
• Internet Software (Microsoft Outlook)
• Onesite Realpage
Competencies:
• Problem-Solving
• Customer Service
• Oral Communication
• Written Communication
• Quality Management
• Diversity
• Ethics
• Motivation
• Professionalism
• Quantity
• Safety and Security
• Attendance/Punctuality
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