Client Success Account Executive

2 weeks ago


Charlotte, North Carolina, United States Microsoft Corporation Full time

Overview:
At Microsoft, we foster a vibrant community where you can explore your interests and excel in your career alongside talented graduates from around the globe.

This role presents an opportunity to leverage your skills, potential, and enthusiasm as you embark on an exciting journey.

Role Responsibilities:
As a Customer Success Account Manager, you will cultivate, sustain, and enhance key relationships with customer stakeholders and technical experts to ensure effective solution delivery and operational health through strategic partnerships.

You will guide discussions to help achieve customer business goals by maximizing their investment in Microsoft technologies.

In collaboration with the Account Team, you will develop a comprehensive customer success strategy and contribute to the overall customer account plan, aligning with the customer's business transformation initiatives and industry standards.

Successful candidates will have the opportunity to participate in the Microsoft Aspire Experience, a two-year program designed for professional growth, networking, and gaining insights into various career paths within Microsoft.

Company Mission:
Microsoft is dedicated to empowering every individual and organization on the planet to achieve more. We embrace a culture of growth, innovation, and collaboration to meet our shared objectives.

We uphold our values of respect, integrity, and accountability, fostering an inclusive environment where everyone can thrive.

Key Duties:
- Establish and manage engagement models with customers, partners, and internal stakeholders.
- Support and nurture foundational relationships with key customer stakeholders and technical professionals to facilitate quality solution delivery and health through collaboration with account team leaders and experienced colleagues.
- Understand and align Microsoft solutions and technical capabilities with customer needs and priorities.
- Utilize technical knowledge and industry insights to translate customer interactions into measurable business impact and value.
- Oversee program planning and conduct customer-facing program reviews, prioritizing engagements and collaborating with key technical and business stakeholders to achieve agreed-upon customer outcomes and account priorities.

Initiate discussions with customers to connect their objectives with the current Microsoft portfolio of services.

Qualifications:
Required:
- Bachelor's Degree in Business, Sociology, Psychology, Computer Science, or a related field.
- At least 1 year of experience in customer success, solution delivery, practice management, customer-facing consulting, or portfolio management.
Preferred:
- Technical Certification in Cloud technologies (e.g., Azure, Amazon Web Services, Google, security certifications).

Compensation:
The typical base pay range for this role across the U.S. is USD $64,800 - $130,100 per year. Specific ranges may apply to certain locations.

Equal Opportunity:
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to various protected characteristics.

If you require assistance or accommodations due to a disability during the application process, please refer to our guidelines for requesting accommodations.



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