Client Success Manager

2 weeks ago


Charlotte, North Carolina, United States Townsquare Media Broadcasting, LLC Full time
Role Overview

The Customer Success Lead is pivotal in fostering strong relationships with our clients at Townsquare Media Broadcasting, LLC. This role is essential for ensuring that our clients' requirements are fully understood and met.

Key Responsibilities
  • Client Communication: Engage with clients to clarify their needs and ensure satisfaction.
  • Relationship Building: Cultivate enduring relationships with existing clients while exploring avenues to attract new business.
  • Opportunity Development: Identify and develop strategies to upsell services to current clients.
  • Customer Experience Management: Oversee the overall client experience to enhance satisfaction and loyalty.
Qualifications

The ideal candidate will possess a strong background in client relations and customer experience management, with a proven track record of maintaining and growing client accounts.



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