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Customer Success Executive

2 months ago

Charlotte, North Carolina, United States CivicSoft Full time
About the Account Executive position at CivicSoft

We are seeking a skilled Account Executive to identify business opportunities and manage customer relationships. As a key member of our team, you will be responsible for the preservation and expansion of our customer base.

The ideal candidate will possess talent in sales and experience in customer service. We expect you to be a reliable professional able to achieve a balance between customer orientation and a results-driven approach.

The goal is to find opportunities and turn them into long-term profitable relationships based on trust and mutual satisfaction.

Key Responsibilities:
  • Developing new business plans and strategies
  • Managing the entire sales cycle, from lead generation to closing deals
  • Identifying and pursuing new sales opportunities
  • Introducing products and services to prospective clients and customers
  • Tracking sales trends and analyzing market data
  • Maintaining regular contact with clients and stakeholders
  • Resolving disputes and negotiating agreements
Requirements:
  • Experience as an Account Executive or in a similar role
  • Knowledge of marketing principles and research methods
  • Strong negotiation and communication skills
  • Familiarity with CRM software, such as Hubspot and Salesforce
  • Excellent written and verbal communication skills
  • Business acumen and ability to analyze market trends
  • Bachelor's degree in Business, Marketing, or a related field