Customer Service Representative

2 weeks ago


La Vergne, Tennessee, United States Wise Staffing Group Full time
Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at Wise Staffing Group. As a key member of our sales team, you will play a critical role in ensuring the smooth and efficient order management process.

Key Responsibilities
  • Order Entry and Follow-up: Accurately enter and follow up on orders in our Oracle system to ensure timely and efficient processing.
  • Customer Service: Provide exceptional customer service over the phone, via email, and through live chat to resolve customer queries and concerns.
  • Order Lifecycle Management: Manage the order lifecycle from receipt through shipment, ensuring that all orders are thoroughly and appropriately followed up on.
  • Shipping and Logistics: Ensure that shipping dates are set and deadlines are met, providing detailed updates and tracking information to customers.
  • Technical Skills: Navigate multiple computer applications with speed and accuracy, including Excel, Word, and other Mac and/or Windows applications.
Requirements
  • Education: High school diploma or equivalent required; post-secondary education preferred.
  • Experience: A minimum of two (2) years of experience in customer service in manufacturing or related fields.
  • Skills: Excellent written and oral communication skills, strong work ethic, and ability to multitask.
  • Computer Skills: Proficiency in Excel, Word, and other Mac and/or Windows applications.

We offer a competitive salary and benefits package to the successful candidate. If you have the skills and experience required for this role, please submit your application for consideration.



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