Work from Home Customer Service Representative

3 days ago


Oklahoma City, Oklahoma, United States MCI Careers Full time
Job Title: Work from Home Customer Service Agent

We are seeking a highly motivated and customer-focused individual to join our team as a Work from Home Customer Service Agent. As a key member of our customer service team, you will be responsible for providing exceptional customer experiences through phone, email, and chat interactions.

Key Responsibilities:
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Utilize our CRM system to manage customer interactions and update customer information
  • Meet or exceed performance metrics, including first call resolution, customer satisfaction, and average handle time
  • Participate in ongoing training and development to improve customer service skills and product knowledge
  • Work collaboratively with internal teams to resolve customer issues and improve overall customer experience
Requirements:
  • High school diploma or equivalent required; associate's or bachelor's degree preferred
  • 1-2 years of customer service experience, preferably in a call center environment
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Reliable internet connection and quiet workspace required
What We Offer:
  • Competitive hourly rate and opportunities for overtime
  • Flexible scheduling and work-from-home arrangement
  • Opportunities for career growth and professional development
  • Comprehensive training program and ongoing support
  • Recognition and rewards for outstanding performance

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.



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