Customer Service Representative
4 days ago
**About the Role**
Kenny Smith - State Farm Agent is seeking a highly motivated and customer-focused professional to join our team as an Office Representative. As a key member of our team, you will play a vital role in helping our business grow through value-based conversations and exceptional customer experiences.
Responsibilities:
- Customer Service: Provide prompt, accurate, and friendly customer service, including responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Insurance Education: Use a customer-focused, needs-based review process to educate customers about insurance options and help them make informed decisions.
- Marketing and Sales: Work with the agent to establish and meet marketing goals, develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
Benefits:
- Hourly pay plus commission/bonus
- Health benefits
- Paid time off (vacation and personal/sick days)
- Valuable experience
- Growth potential/Opportunity for advancement within our agency
Requirements:
- Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred
- Successful track record of meeting sales goals/quotas preferred
- Excellent communication skills - written, verbal and listening
- Enthusiasm about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams
- Self-motivated
- Ability to make presentations to potential customers
- Achieve mutually agreed upon marketing goals
- Experience in marketing
- Property and Casualty license (must have currently)
- Life and Health license (must be able to obtain)
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