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Customer Service Representative
2 months ago
At Workplace Options, we are seeking a highly skilled and compassionate Customer Care Representative to join our team. As a key member of our customer service team, you will play a vital role in providing exceptional support to our clients and their families.
Responsibilities:- Provide timely and effective customer service through telephonic support, handling incoming calls, chats, and emails.
- Collect essential information from customers to understand their needs and offer appropriate solutions or resources.
- Keep clients informed about the next steps and provide timely updates on when they will receive further assistance from the team.
- Accurately document all customer interactions, inquiries, and resolutions.
- Address customer questions regarding benefits, services, or issues related to our online portal, ensuring clear and helpful communication.
- Follow established matrices and protocols to ensure consistency and quality in service delivery in a timely manner.
- High School Diploma
- Minimum 2 years of customer service experience preferred
- Proficiency in Microsoft Office (primarily Outlook)
- Telephonic troubleshooting ability
- Exceptional time management, communication, and organizational skills
- Ability to learn various computer-based case management systems
At Workplace Options, we are committed to providing a comprehensive benefits package, including paid time off, 401k match, training/tuition reimbursement, gym reimbursement, wellness rewards, access to EAP benefits and all WPO services, mentorship program, employee exchange program, and comprehensive training provided for this position.
We strive to cultivate a space where diverse voices are not only heard but actively sought out and valued for the unique insights they bring. By embracing and promoting authenticity, we aim to build a vibrant and inclusive community that fosters collaboration, innovation, belonging, and personal growth.
