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Customer Service Representative

2 months ago

Oklahoma City, Oklahoma, United States Addison Group Full time
Job Title: Customer Service Representative

Location: Oklahoma City, OK

Industry: Financial Services

Pay: $17.00-$18.00/hour

About Our Client:

Our client is a prominent mortgage servicer dedicated to providing outstanding support to homeowners facing financial challenges.

Job Description:

We are seeking a skilled Customer Service Representative to join our client's team. In this role, you will work closely with customers to understand their mortgage payment difficulties and provide guidance on available options to help them catch up on missed payments.

Key Responsibilities:

  • Manage inbound and outbound calls to support customers struggling with mortgage payments.
  • Offer compassionate guidance and present options to help customers save their homes.
  • Work closely with team members to deliver a positive customer experience.
  • Keep accurate records of customer interactions and follow up as necessary.

Qualifications:

  • Strong verbal communication skills and a commitment to customer service.
  • Ability to thrive in a fast-paced, team-oriented environment.
  • Problem-solving abilities and a genuine desire to assist others.
  • Previous experience in a call center or customer support role is preferred.

Additional Details:

  • A dynamic work environment with opportunities for growth and development.
  • A supportive and collaborative team culture.

Perks:

  • Competitive salary and benefits package.
  • Opportunities for career advancement within the organization.

Addison Group is an Equal Opportunity Employer. We are committed to diversity and inclusion in the workplace.