Customer Service Representative

3 weeks ago


Coppell, Texas, United States Vivid Seats Full time
About Vivid Seats

Vivid Seats is a leading online ticket marketplace that connects fans to live events, artists, and teams. We're committed to providing exceptional experiences for our customers and strive to be the ultimate partner for live events.

Job Summary

We're seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be the primary point of contact for high-level customer inquiries via phone, chat, and email. You will work closely with our team to resolve customer issues efficiently and effectively, ensuring a best-in-class customer experience.

Responsibilities
  • Maintain excellent customer experience with tone, empathy, confidence, and attention to detail.
  • Develop and present solutions to fan issues efficiently and effectively.
  • Update internal order notes appropriately and ensure proper procedures are followed during all fan and seller interactions.
  • Maintain thorough knowledge of company values, processes, and policies to ensure proper exchanging of information, order replacements, refunds, credits, etc.
  • Utilize empathy and professionalism in every interaction to deliver a best-in-class customer experience.
What You'll Bring
  • Work experience in customer service in retail or service-related industry.
  • Computer proficiency, including ability to maintain 50+ WPM typing speed and to efficiently operate basic PC/web browser functionality.
  • Excellent empathy, confidence, and patience.
  • Written communication skills with an aptitude for grammar and spelling accuracy.
  • Capable of multitasking in a fast-paced environment.
  • Self-reliant and ability to work with minimum supervision.
  • Research skills to troubleshoot customer issues.
  • Willing to be flexible in work hours where needed.
  • Genuine interest in live events, sports, and entertainment.
Work Schedule
  • The first 3 weeks of employment are Monday-Friday 8:30am-5:00pm for training. Training is paid.
  • Schedule: 8:00am-4:30pm with Tuesday and Wednesday off, 8:00am-4:30pm with Sunday and Monday off, 8:00am-4:30pm with Friday and Saturday off.
  • Hybrid model, not fully remote. 3 days in office and 2 days at home.
Bonus & Overtime Eligibility
  • $37,000 base salary with overtime eligibility, Bi-Annual bonuses, annual equity grant.
  • Any hours worked over 40/week are overtime eligible.


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