Customer Service Representative

4 days ago


Coppell, Texas, United States Vivid Seats Full time
Job Title: Customer Service Representative

About the Role:

Vivid Seats is seeking a highly skilled Customer Service Representative to join our team. As a key member of our Seller Operations team, you will be responsible for managing transactions and relationships with our valued sellers and customers. You will be the primary point of contact for customers and sellers, providing elite service and resolving issues in a timely and professional manner.

Responsibilities:

  • Manage customer and seller interactions via phone, email, and chat
  • Investigate and resolve customer complaints and issues
  • Provide accurate and timely information to customers and sellers
  • Work collaboratively with internal teams to resolve complex issues
  • Meet or exceed performance metrics and quality standards

Requirements:

  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong customer service skills and a passion for delivering exceptional experiences
  • Basic knowledge of the live event industry and ticketing processes

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance

How to Apply:

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience.



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