Customer Service Representative

1 month ago


Coppell, Texas, United States State Farm Insurance Full time

At State Farm Insurance, we're seeking a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you'll be responsible for providing exceptional service to our policyholders. Your primary duties will include:

Key Responsibilities:
  • Assisting customers with inquiries, complaints, and policy changes
  • Providing accurate and timely information regarding insurance products and services
  • Processing policy applications, renewals, and cancellations
  • Handling billing and payment inquiries
  • Resolving customer issues and complaints in a professional and efficient manner
  • Collaborating with team members to ensure customer satisfaction
  • Maintaining accurate customer records and updating information as needed
  • Following company policies and procedures to ensure compliance with insurance regulations
  • Staying updated on industry trends and changes in insurance policies
  • Continuously improving knowledge and skills through training and development opportunities

We're looking for a motivated and customer-focused individual who is passionate about delivering exceptional service. If you're a team player with excellent communication skills and a strong work ethic, we encourage you to apply for this exciting opportunity.



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