Customer Service Representative
1 month ago
Vivid Seats is seeking a skilled Customer Service Representative to join our team. As a Seller Operations Associate, you will be responsible for managing transactions and relationships with our valued sellers and customers.
Key Responsibilities:
- Provide elite service to both sellers and customers through phone and email support.
- Investigate and resolve issues related to orders and customer experiences.
- Work closely with sellers to ensure timely confirmation of orders.
What We Offer:
- A competitive base salary of $37,000 with overtime eligibility.
- Biannual bonuses and an annual equity grant.
- A hybrid work schedule with 3 days in the office and 2 days at home.
Requirements:
- Outstanding communication and problem-solving skills.
- Strong customer service mindset and attention to detail.
- Interest in the live event space and a willingness to learn.
Location: Coppell, TX
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