Customer Service Representative

1 month ago


Coppell, Texas, United States Vivid Seats Full time
About the Role

Vivid Seats is seeking a skilled Customer Service Representative to join our team. As a Seller Operations Associate, you will be responsible for managing transactions and relationships with our valued sellers and customers.

Key Responsibilities:

  • Provide elite service to both sellers and customers through phone and email support.
  • Investigate and resolve issues related to orders and customer experiences.
  • Work closely with sellers to ensure timely confirmation of orders.

What We Offer:

  • A competitive base salary of $37,000 with overtime eligibility.
  • Biannual bonuses and an annual equity grant.
  • A hybrid work schedule with 3 days in the office and 2 days at home.

Requirements:

  • Outstanding communication and problem-solving skills.
  • Strong customer service mindset and attention to detail.
  • Interest in the live event space and a willingness to learn.

Location: Coppell, TX



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