Customer Service Representative

3 weeks ago


Coppell, Texas, United States American Automobile Association Full time
Job Title: Call Center Representative

As a Call Center Representative at the American Automobile Association, you will be the first point of contact for our valued members facing distress on the roads. This role requires a high level of customer service skills, empathy, and the ability to work in a fast-paced environment.

Key Responsibilities:
  • Field incoming calls from members requiring emergency roadside assistance, including services such as towing, locksmith, fuel, battery, and minor mechanical issues.
  • Understand the nature of the member's distress, ensuring their immediate safety, and document the details promptly and accurately.
  • Maintain a compassionate and composed demeanor, especially during high-intensity calls.
  • Relay critical information to the internal and external teams to expedite the dispatching process.
  • Work collaboratively with the team to ensure the smooth operation of our Emergency Roadside Service.
Requirements:
  • Prior customer service experience, with call center experience preferred.
  • Ability to provide excellent customer service and thrive in a high-volume call environment.
  • Excellent communication skills, both verbal and written.
  • Empathy and a strong desire to help those in distress.
  • Advanced computer and multi-tasking skills with the ability to talk and type at the same time and navigate multiple systems and screens.
  • Comprehensive understanding of maps, GPS systems, and traffic safety rules.
  • Proficiency in Microsoft Teams and Outlook.
  • High School diploma, GED or equivalent.
Benefits:
  • Health coverage for medical, dental, vision.
  • 401(K) saving plan with company match and pension.
  • Tuition assistance.
  • PTO for community volunteer programs.
  • Wellness program.
  • Employee discounts (membership, insurance, travel, entertainment, services and more).

The American Automobile Association is an Equal Opportunity Employer.



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