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Guest Services Representative

2 months ago

Phoenix, Arizona, United States Hilton Garden Inn Phoenix Airport North Full time

About Us:
At Hilton Garden Inn, we prioritize our team members. Our commitment to a supportive and inclusive workplace fosters diversity, growth, and well-being. We offer a variety of employee benefits, including comprehensive health insurance, retirement plans, and paid time off, along with unique perks such as on-site wellness programs and employee discounts. We are dedicated to providing ongoing training and development opportunities to help our team members enhance their skills and advance their careers. Join us and be part of a company that values its employees and is focused on delivering exceptional guest experiences.

Position Overview:
The Front Desk Agent plays a crucial role in creating a welcoming atmosphere for our guests. This position involves greeting and registering guests, delivering prompt and courteous service, and managing guest accounts throughout their stay while adhering to our high service standards.

Key Responsibilities:
The primary duties of the Front Desk Agent include, but are not limited to:

  • Welcoming guests with a friendly demeanor.
  • Utilizing clear communication to understand requests and provide accurate information regarding hotel services and local attractions.
  • Efficiently completing the registration process, confirming essential details such as guest count and room rates.
  • Answering phone calls promptly and professionally.
  • Updating guest profiles and managing messages effectively.
  • Handling guest inquiries and resolving complaints with thorough research and effective solutions.
  • Maintaining composure during busy periods and emergency situations.
  • Executing additional tasks as assigned by management.

Qualifications:
To succeed in this role, candidates should possess:

  • A minimum of one year of relevant guest service experience, preferably in the hospitality sector.
  • Proficiency in property management software.
  • Strong organizational skills and the ability to prioritize tasks in a fast-paced environment.
  • Excellent teamwork and interpersonal skills.
  • Self-motivation and a commitment to exceptional customer service.
  • Familiarity with Microsoft Office applications.
  • Flexibility to work various shifts, including mornings, evenings, weekends, and holidays.

Hilton Garden Inn is an equal opportunity employer, promoting diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, gender, age, religion, disability, sexual orientation, or any other characteristic protected by law.