Guest Service Representative

1 week ago


Phoenix, Arizona, United States Arizona Grand Resort & Spa Full time
Job Summary

We are seeking a highly skilled and friendly Guest Service Agent to join our team at the Arizona Grand Resort & Spa. As a Guest Service Agent, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities
  • Provide warm and welcoming check-in and check-out experiences for our guests.
  • Assist guests with inquiries and requests, providing clear and concise information.
  • Process guest transactions, including payments and room assignments.
  • Maintain accurate records of guest interactions and requests.
  • Stay up-to-date on local attractions and activities, providing recommendations to guests.
  • Collaborate with other departments to ensure seamless guest experiences.
Requirements
  • High school diploma or equivalent required.
  • Customer service experience, preferably in the hospitality industry.
  • Ability to work in a fast-paced environment and multitask effectively.
  • Excellent communication and interpersonal skills.
  • Basic mathematical skills and ability to use a computer.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.



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