Customer Implementation Specialist

3 weeks ago


Boca Raton, Florida, United States Shoes For Crews Full time
About Shoes For Crews

We're a dynamic company that's passionate about keeping workers safe on the job. With over 30 years of experience, we've built a reputation for innovative product development, proprietary manufacturing, and niche marketing.

Job Summary

We're seeking a highly skilled Customer Implementation Specialist to join our team. As a vital link between Shoes For Crews and our corporate customers, you'll provide support to our Sales Business Development and Strategic teams, end users, and the Customer Implementation Manager.

Key Responsibilities
  • Guide the customer onboarding process from start to finish
  • Anticipate problems and seek solutions, taking ownership
  • Utilize active listening, reading comprehension, and soft skills to build and maintain rapport with customers
  • Builds rapport with all Shoes For Crews teams and is respected as a team player
  • Ensure customer satisfaction through welcome emails/calls, follow-up emails, and conversation
Requirements
  • 3-5 years of administrative support, customer service, and relatable sales environment experience
  • 2+ years of internal technical process experience
  • 1+ year of project management experience
  • Strong commitment to achieving personal growth and success
What We Offer
  • Competitive salary
  • Generous health benefit package
  • 401(k) with 3% match
  • Paid vacation, holidays, and sick leave
  • Hybrid and remote schedules
  • Employee recognition platform
  • Employee discounts
  • Wellness program
  • Robust onboarding program

We're an equal opportunity employer committed to hiring a diverse and inclusive workforce. We provide equal employment opportunities to all employees and employment applicants without regard to unlawful consideration of sex, sexual orientation, gender, pregnancy, race, color, creed, national or ethnic origin, citizenship status, religion, disability, marital status, age, genetic information, veteran status, or any personal attribute or characteristic that is protected by applicable local, state, or federal laws.



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